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These Frequently Asked Questions (FAQs) are provided to help customers understand how GoFix works. These FAQs should be read together with the GoFix Terms & Conditions of Use. In the event of any inconsistency, the Terms & Conditions shall prevail.
GoFix is a managed home repair and maintenance service platform operated by GoFix Asia Sdn. Bhd. GoFix provides services directly to customers through trained and authorised Crews operating under the GoFix brand.
No. GoFix is not a marketplace. All services booked through the GoFix app are provided by GoFix, and GoFix is the primary service provider.
All Crews are engaged, authorised, and managed by GoFix. They perform services according to GoFix’s standards, pricing, and operating procedures.
You can book a service through the GoFix mobile app or website by selecting the service type, preferred date and time, and confirming payment.
Once confirmed, GoFix will assign a suitable Crew.
Prices displayed in the app are either fixed or indicative, depending on the service category.
Final charges may vary if additional work is required due to site conditions or issues discovered during service delivery. Any additional charges will be communicated to you.
Payments are made through the payment methods available in the GoFix app.
Yes. You may cancel or reschedule a booking subject to GoFix’s cancellation and no-show policy as stated in the app.
Late cancellations or no-shows may incur a fee.
If a Crew is delayed or unable to attend, GoFix will notify you and may reschedule the booking or arrange a replacement where possible.
GoFix may offer a limited service warranty (for example, a 7-day warranty) on certain services.
The warranty applies only to workmanship issues directly related to the service performed and excludes parts, misuse, wear and tear, or third-party works.
You may submit a complaint or feedback through the GoFix app or support channels.
GoFix will review the matter and may, at its discretion, arrange rework, service credit, or other resolution in accordance with its policies.
Crews engaged by GoFix are required to maintain their own insurance coverage, and GoFix has additional protections in place as part of its service framework.
Yes. GoFix processes personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) and its Privacy Policy.
You may contact the Crew only for matters related to your booking and preferably through GoFix-approved communication channels.
Please report any issues through the GoFix app or support channels as soon as possible. GoFix will review the matter in accordance with its policies and applicable law.
Yes. GoFix reserves the right to cancel, reschedule, or refuse a booking due to operational, safety, or other reasonable reasons.
For help or enquiries, please contact GoFix through the support section of the app or via the contact details provided.
These FAQs are for general information only and do not replace the GoFix Terms & Conditions.
“By confirming this booking, you acknowledge that you have read the GoFix Terms & Conditions and Customer FAQs.”
GOFIX CREW FAQs
These Frequently Asked Questions (FAQs) are provided to help Crews understand how GoFix works. This document must be read together with the GoFix Crew Agreement, Crew Declaration Form, and GoFix policies. In the event of any inconsistency, the Crew Agreement shall prevail.
You are engaged by GoFix to perform services on behalf of GoFix. GoFix is the primary service provider to customers. You do not have any contractual relationship with GoFix customers.
Your classification (employee, contractor, or managed personnel) is determined by GoFix and does not change GoFix’s rights under the Crew Agreement.
No. All pricing, scope of work, and service descriptions are determined by GoFix. You are strictly prohibited from negotiating prices, requesting additional payments, or accepting off-platform jobs from customers.
Jobs are assigned and managed through the GoFix app. You may accept or decline jobs, subject to performance metrics and availability requirements.
GoFix reserves the right to assign, reassign, limit, or suspend job allocations at its discretion.
You will be paid based on the fee or commission structure communicated by GoFix. Payments are made only for: - completed services; - services accepted by GoFix or the customer; - services not subject to dispute, refund, or rework.
GoFix may withhold or deduct payments in accordance with the Crew Agreement.
Yes. GoFix may deduct amounts for reasons including but not limited to: - late arrival or no-show; - poor workmanship or rework; - customer refunds or compensation; - damage to customer property; - breach of non-circumvention or conduct rules.
You must maintain your own insurance at your own cost, including: - Public Liability Insurance; - Professional Indemnity Insurance (where applicable); - Personal Accident / Work Injury Insurance.
Your policies must name GoFix Asia Sdn. Bhd. as an Additional Insured / Beneficiary.
Failure to maintain insurance may result in immediate suspension or termination.
GoFix will investigate the complaint. You must fully cooperate, including providing explanations, photos, or returning for rework if required.
If the complaint is due to workmanship issues, GoFix may: - require rework; - deduct costs; - suspend or terminate your account.
GoFix may offer customers a limited service warranty (e.g. 7 days). If a warranty claim is raised and attributed to your workmanship, you may be required to redo the work or bear related costs.
You may only contact customers for service-related matters via approved GoFix channels.
You must not solicit customers for off-platform work during or after your engagement with GoFix.
Late arrivals or no-shows may result in penalties, reduced job allocation, suspension, or termination depending on severity and frequency.
Yes. GoFix may suspend or terminate your account at any time and at its discretion, including for:
- policy breaches;
- misconduct;
- poor performance;
- safety issues;
- failure to maintain insurance or licences.
You must comply with GoFix’s SOPs. This may include: - wearing GoFix-issued uniform, badge and/or ID; - bringing required tools and equipment; - following safety procedures at all times.
All customer data, relationships, and goodwill belong exclusively to GoFix. You must not store, misuse, or share customer data outside GoFix systems.
You must comply with all applicable Malaysian laws, regulations, safety rules, and licensing requirements relevant to the services you perform.
Operational decisions by GoFix are final. You may raise concerns through GoFix’s support or operations team, but GoFix reserves full discretion in all matters.
For assistance, please contact GoFix Operations or Support through the official channels provided in the app.
This FAQ is for guidance only and does not replace the Crew Agreement.