Privacy Policy

1. Information We Collect

We may collect information that you provide directly, including:

• Name, email address, phone number and account details.
• Service addresses, booking details and service preferences.
• Messages sent through customer support or in-app chat.
• Ratings, reviews, feedback and warranty-related information.
• Payment-related information processed through our payment partners.

Automatically collected information

• Device type, operating system, app version and technical identifiers.
• Usage activity, app interactions, crash data and diagnostic information.
• Notification tokens used to deliver service and account updates.
• Location information when required for service matching, navigation, live tracking or address confirmation, subject to your device permissions.

2. How We Use Information

We may use information to:

• Create and manage user accounts.
• Process bookings and connect customers with service providers.
• Provide booking status, live location, arrival and completion updates.
• Process payments, refunds, receipts and related financial records through authorised providers.
• Operate rewards, warranty and customer support features.
• Send notifications about bookings, accounts, promotions and important service updates.
• Improve app performance, security, reliability and user experience.
• Prevent fraud, misuse and unauthorised activity.
• Meet legal, regulatory and compliance obligations.

3. How Information May Be Shared

We may share information only when necessary with:

• Service providers or GoFix Crew assigned to fulfil a booking.
• Payment gateways, banks and payment-processing partners.
• Cloud hosting, analytics, notification, mapping and technical service providers.
• Professional advisers, regulators, law-enforcement bodies or other authorities when legally required.
• Business partners involved in delivering a requested service, subject to suitable safeguards.

We do not sell personal information to advertisers.

4. Payments

Payment transactions may be handled by third-party payment providers. GoFix may receive transaction references, payment status and limited billing details, but does not necessarily store complete card or banking credentials.

5. Location Information

Location access may be used to confirm service addresses, match users with nearby service providers, support navigation, and show live service progress. You can control location permissions through your device settings, although some app features may not work correctly without them.

6. Notifications

GoFix may send push notifications regarding bookings, payments, account security, rewards, service updates and promotions. You can manage notification permissions in your device settings.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud and comply with applicable legal obligations. Information may be deleted or anonymised when it is no longer required.

8. Data Security

We use reasonable administrative, technical and organisational safeguards to protect information against unauthorised access, loss, misuse, alteration or disclosure. No internet or storage system is completely secure, so absolute security cannot be guaranteed.

9. Your Choices and Rights

Depending on applicable law, you may request to:

• Access or correct your personal information.
• Delete your account or certain personal information.
• Withdraw consent where processing relies on consent.
• Object to or restrict certain processing activities.
• Stop receiving promotional communications.

Requests may be subject to identity verification and any legal or operational requirements that require us to retain certain records.

10. Account Deletion

Users may request account deletion through available in-app options or by contacting GoFix. Some information may remain in transaction, safety, fraud-prevention, warranty or legal records where retention is required.

11. Children’s Privacy

GoFix is not intended for children who are not legally able to enter into service transactions. Where required, a parent or legal guardian should manage the account and bookings.

12. Third-Party Services and Links

The app or website may contain links to third-party services, including payment, mapping and social-media platforms. Their privacy practices are governed by their own policies, and GoFix is not responsible for their independent practices.

13. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with a revised update date.

14. Contact Us

For privacy questions, requests or complaints, contact: